Get info about Service and Storage at Mr. Outboard's!
Check out the parts department at Mr. Outboard's!
Check out the ProShop at Mr. Outboard's!


News and Events

   Store News


Mr. Outboard’s Watersports Awarded Mercury Marine Service Award 

Mercury Marine has presented Mr. Outboard’s Watersports of De Pere, WI, its prestigious Service Customer Satisfaction Index (CSI) Award for 2009,2010,2011,2012,2013 & 2014.

Mercury Marine’s Service CSI Program measures the satisfaction of consumers after having service work done on their Mercury outboard or MerCruiser Sterndrive or inboard. Mr. Outboard’s Watersports won the Service CSI Award for its ongoing commitment to providing exemplary customer service, based on the responses of customers who had warranty work performed at the dealership during the past year.

The CSI score for each dealer is measured and monitored by Mercury Marine. After warranty work has been completed, Mercury sends out a Service CSI survey to the consumer, asking him or her to rate the service received. To be eligible for the Service CSI Award, a dealer must maintain a score of 92 or better out of 100 in the Service CSI survey. These surveys ask consumers to rate their overall service satisfaction with the dealership, rate their satisfaction with the Service Advisor at the dealership, and also indicate if they would re-visit the dealership again in the future. 

Tracking Service CSI scores is a way Mercury evaluates the effectiveness of its individual dealers and of its own policies and training programs. Dealerships that score high in Mercury’s Service CSI surveys are recognized through the awards program. 


Manufacturer News

MasterCraft Introduces the X26    

When refinement and sophistication meet performance and power, you get the astonishing new X26—and it’s changing everything you know about a day on the water. There’s no industry precedent for this level of craftsmanship and luxury—every inch is designed with thoughtful details and polished to premium perfection. It’s impressively large at 26’, and its brand new hull shape provides a huge advantage with a smooth, dry ride even in big water. With available extras like a head and a refrigerator, you can extend your excursions much longer. The horizon marks the edge of what’s possible—the furthest place we can go. With the X26, your horizons are completely redefined.