Mr. Outboard’s Watersports Awarded Mercury Marine Service Award
Mercury Marine has presented Mr. Outboard’s Watersports of De Pere, WI, its prestigious Service Customer Satisfaction Index (CSI) Award for 2013.
Mercury Marine’s Service CSI Program measures the satisfaction of consumers after having service work done on their Mercury outboard or MerCruiser Sterndrive or inboard. Mr. Outboard’s Watersports won the Service CSI Award for its ongoing commitment to providing exemplary customer service, based on the responses of customers who had warranty work performed at the dealership during the past year. A total of 63 dealers across North America qualified for the Service CSI Award for 2013.
The CSI score for each dealer is measured and monitored by Mercury Marine. After warranty work has been completed, Mercury sends out a Service CSI survey to the consumer, asking him or her to rate the service received. To be eligible for the Service CSI Award, a dealer must maintain a score of 92 or better out of 100 in the Service CSI survey. These surveys ask consumers to rate their overall service satisfaction with the dealership, rate their satisfaction with the Service Advisor at the dealership, and also indicate if they would re-visit the dealership again in the future.
Tracking Service CSI scores is a way Mercury evaluates the effectiveness of its individual dealers and of its own policies and training programs. Dealerships that score high in Mercury’s Service CSI surveys are recognized through the awards program.
2013 Best of De Pere Award
Mr. Outboard's Watersports Receives 2013 Best of De Pere Award
De Pere Award Program Honors the Achievement
DE PERE August 14, 2013 -- Mr Outboard's Watersports has been selected for the 2013 Best of De Pere Award in the Boat Storage category by the De Pere Award Program.
Each year, the De Pere Award Program identifies companies that we believe have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and our community. These exceptional companies help make the De Pere area a great place to live, work and play.
Various sources of information were gathered and analyzed to choose the winners in each category. The 2013 De Pere Award Program focuses on quality, not quantity. Winners are determined based on the information gathered both internally by the De Pere Award Program and data provided by third parties.
About De Pere Award Program
The De Pere Award Program is an annual awards program honoring the achievements and accomplishments of local businesses throughout the De Pere area. Recognition is given to those companies that have shown the ability to use their best practices and implemented programs to generate competitive advantages and long-term value.
The De Pere Award Program was established to recognize the best of local businesses in our community. Our organization works exclusively with local business owners, trade groups, professional associations and other business advertising and marketing groups. Our mission is to recognize the small business community's contributions to the U.S. economy.
SOURCE: De Pere Award Program