Dear Mr. Truttman;
I would like to just pass on a brief message about the
service work done on my boat by David Gray and the service technician Sam who
unfortunately I cannot recall his last name. Through a series of
unfortunate coincidences to me, I felt the work done on my boat was not
completed. After returning back and dropping it off on Monday and
discussing what occurred with David he said he would check it out. I told
him I need the boat back by Wednesday evening at the latest whether it was done
or not, I would have to pick it up. (Not caring if it was done or not
just that I needed the boat and would take it without the stuff working so I
would not have to cancel a trip. )
David called me Tuesday afternoon. Had me come in and
with the service man Sam explained what went wrong and why it happened.
Actually a relatively simple fix. Extremely professional in every way,
extremely helpful and exceeded my expectations of getting the boat back working
in what I assume is a very busy season for you guys.
David took a situation from where initially I felt
unhappy, to a situation where at any opportunity I get I will recommend
Mr. Outboards service department to anyone who will listen to me. Sam was
excellent in the way he explained to me how to prevent future issues and
showing me how the service problem was solved.
Thank you for the excellent service and I commend these two
men for their help and professionalism. It reflects very well upon your
I gotta say your team did a great job fixing up the Tige. I now know I brought the boat with a bent propeller shaft and loose rudder. Never realized how much that rattled the hell out of everything. It's my first ski boat so I just thought that's how it road. The boat rides so smooth now! It's a big-big difference.
My dinged-up prop turned out to be a blessing in disguise.
Just wanted to drop you and the folks and Mr. Outboards a note saying thanks for a great AYA tournament today. This was our third year fishing the tournament and I think it was the best. Great prizes, many volunteers, and just a fun day. Thanks again for all your hard work and we look forward to next year
Matt, Rebekah, Mason and Madeline Propsom
Nice of you to keep in touch! The past summer was great and we can't wait for a new season to start. The 3360 was the most looked at boat in the marina last year and we are very happy with the way it looks and performs. All of guests last year all say the same thing, "WOW". Hope you are in good health and enjoying life. Have a great year.
"We just purchases our custom pontoon boat after much research and comparing. Pete is an awesome sales person and very knowledgeable! We picked Mr. Outboard because of the quality, and customer service. We can't wait to see our finished product!"
"You guys do a lot more than any other boat place in the valley and Green Bay, with your shows and seminars. Thanks again for letting Erb Street Tackle be part of your shows."
Justin Roberts March 21, 2013